Transfort updates rider policies based on public safety guidance from the Centers for Disease Control and Prevention and the Federal Transit Administration.
Dial-A-Ride is a door-to-door paratransit service for individuals who, because of a disability, are prevented from using Transfort's fixed route system. Dial-A-Ride service meets minimum service requirements of the American’s with Disabilities Act of 1990 (ADA).
For Dial-A-Ride reservations and eligibility questions, please call 970-224-6066.
The Americans with Disabilities Act (ADA) defines someone as disabled for the purposes of transportation as: A person with a disability, whose disability prevents them from using a fixed route bus service. Individuals that fit this definition are eligible for paratransit service.
In order to better serve Dial-A-Ride clients, eligibility will be categorized into three different groups:
All potential passengers must apply for Dial-A-Ride service.
Call 970-224-6066 to request an application be mailed to you or use the links below to download. If you need assistance filling out an application, please call this number and a staff member will assist you. Once completed, mail or fax your application to:
Transfort
6570 Portner Rd.
Fort Collins, CO 80525
FAX: 970-207-7969
NOTE: Applications are not available at this location. Applications must be mailed or faxed. Applications by email will not be accepted.
Eligibility Application - English (PDF)
Solicitud de Elegibilidad para Transfort / Dial-A-Ride - en español (PDF)
Visitors to Fort Collins
Visitors who have current ADA Paratransit Eligibility Certification in any other jurisdiction in the United States may use Dial-A-Ride for up to twenty-one (21) calendar days a year by providing their ADA Identification card or certification letter. Visitors who do not have this certification but have a disability that prevents the access of fixed route service may still be eligible as a visitor. Please call an eligibility specialist at 970-224-6002 to assist you in qualifying as a visitor.
Dial-A-Taxi provides an additional means of transportation for passengers who qualify for Dial-A-Ride.
What Is Dial-A-Taxi?
Transfort offers subsidized taxi trips through a voucher program. These trips are like an ordinary taxi ride, providing door-to-door service. Dial-A-Taxi trips may only be taken if they are not eligible as a Dial-A-Ride trip. The Dial-A-Taxi program is operated by zTrip; wheelchair accessible vans are available. Trips are subject to availability by the taxicab operator.
Who can use Dial-A-Taxi?
Only Dial-A-Ride clients are eligible to use Dial-A-Taxi.
Where can trips be taken?
Trips must originate within the Dial-A-Ride Service Area but can end anywhere. Return trips must have an origin trip, and must end within this area.
Fares
Transfort will cover any fares up to $20. Passengers are responsible for any balance over $20. Caregivers accompanying DAR clients ride free.
How do I arrange for a trip or get more information?
Call zTrip at 970-224-6066. Requests can be made up to 24 hours in advance of the trip. Reservations are taken Monday - Sunday 8am- 5pm.
All trips must remain within the service area, which is defined as ¾ mile from any fixed bus route.
Paratransit service will not be scheduled beyond the area shown on the map. Living beyond ¾ of a buffer does not qualify for Dial-A-Ride. Final determination of a trip’s origin and destination falls within the discretion of Dial-A-Ride.
Contact Dial-A-Ride at 970.224.6066 for information about additional complementary paratransit service for the Late Night - Gold route, MAX and special events.
Temporary Fare Suspension – fares will not be collected at this time.
Make a reservation up to 14 days in advance of your trip by calling 970-224-6066.
When your trip day arrives:
Call 970.224.6066 to cancel your reservation. Cancellations are accepted up to one hour prior to scheduled pick-up time. If a trip is cancelled within one hour of pick-up time, a “no show” will be charged. Otherwise, there are no penalties.
There is a Dial-A-Ride suspension policy for excessive violations of the one hour notice cancellation requirement. For details on this suspension policy, please refer to the Dial-A-Ride Users Guide.
All of the following are considered cancellation violations:
If a passenger incurs three violations (in any combination), service may be suspended.
NOTE: This policy does not apply to passengers who have missed a return trip due to a medical delay (when passenger is not ready due to a doctor's appointment running late).
If you would like to request a reasonable modification to Transfort or Dial-A-Ride’s policies, practices and/or procedures to assist in ensuring that our programs are accessible to individuals with disabilities, please send a request describing what is needed to use the service to transfortinfo@fcgov.com or call 970-221-6620. Transfort or Dial-A-Ride staff will use the following criteria to determine if a request is reasonable: 1) the request is not a fundamental alteration of the service; 2) the request is not a direct threat to the health or safety of others; 3) the request is not necessary to use the service; and 4) the request does not result in undue financial or administrative burden.